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Read moreCloud QSM creates a determined benefit for our clients and consultants by delivering advanced IT Staffing solutions throughout India, UAE, UK, and USA.
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Read moreThe In Country Value (ICV) program aims to support the Ministry of Industry and Advanced Technology’s man date of...
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Read moreThese are the question we hear a lot, and you'll find the answers below.
Cloud computing refers to the delivery of computing resources as a service. This term generally makes reference to a three tiered architectural computing model or cloud stack that is inclusive of SaaS (software as a service), PaaS (platform as a service) and IaaS (infrastructure as a service) delivery that may be obtained from a variety of cloud solution providers or hosted internally via a private cloud. Cloud computing may also include the delivery of other types of IT assets as a service; including: storage as a service, databases as a service, security as a service and backend as a service offerings. This article contains answers to several frequently asked questions about cloud computing in the section provided below.
As with on-premise computing solutions, any business that is considering moving to cloud computing needs to have a feasibility assessment completed for their organization to ensure the selection of the proper solution that meets the goals of their organization. Considerations such as which cloud computing model to use (public, private or hybrid) is one of the outcomes of a cloud feasibility assessment. In addition, a cloud feasibility assessment can also provide insight into cloud migration requirements, which will shed light on which cloud solutions your business should consider for implementation.
The adoption of cloud computing by organizations has increased exponentially in recent years, due to the efficiency and cost saving benefits that this computing model promises to deliver, which is especially appealing to organizations with limited IT staff and/or limited IT budgets. Independent Software Vendors (ISV’s) in particular, can also substantially benefit from the cloud computing model for the delivery of software applications as a service, which offers many operational and administrative cost saving advantages over the traditional model of on premise software delivery for software providers.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.